Service Level Agreement (SLA)

The measurement of strong Disaster Recovery Center (DRC) site is simple. It measured in two ways: The RPO (Recovery Point Objective) which means how much data your company willing to lose when things go wrong and the RTO (Recovery Time Objective) which mean how long you're willing to go without service after disaster. The lower number your company has the stronger DRC you have.

However the measurement of cheap DRC can be vary, ranging from simple strategy such as invest in the correct type of equipment, or always improve to achieve the highest possible asset utilization rates. Here are 3 simple strategy to create strong but cheap DRC.

1. Avoid idle compute resources.
Calculate the number of servers needed to host critical interactive sessions, local batch jobs, and additional infrastructure severs, and avoid idle compute resources.

2. Use a tiered storage solution.

Download Free Service Level Agreement Contract for Internet Protocol Virtual Private Network Dedicated

Service Level Agreement
Network Availability Guarantee
The Network Availability Guarantee will apply to each dedicated Internet access connection in the contiguous United States ordered as part of IP VPN service, provided that references in that Network Availability Guarantee to credits calculated on the basis of a monthly fee shall mean the monthly fee for the dedicated Internet access connection for which that Network Availability Guarantee was not met—not the entire monthly fee for the IP VPN service.

Network Latency Guarantee
The U.S. Network Latency Guarantee will apply to each dedicated Internet access connection in the contiguous United States ordered as part of IP VPN service, provided that references in that Network Latency Guarantee to credits calculated on the basis of a monthly fee shall mean the monthly fee for the dedicated Internet access connection for which that Network Latency Guarantee was not met, not the entire monthly fee for the IP VPN service.

Outage Reporting Guarantee
The Outage Reporting Guarantee will apply to each dedicated Internet access connection in the contiguous United States ordered as part of the IP VPN service, provided that references in that Outage Reporting Guarantee to credits calculated on the basis of a monthly fee shall mean the monthly fee for the dedicated Internet access connection for which that Outage Reporting Guarantee was not met, not the entire monthly fee for the IP VPN service.